1. Who we are
NeuroSprout is a technology consultancy based in Cape Town, South Africa. This policy explains how we collect, use and protect information when you visit neurosprout.co.za.
Contact: info@neurosprout.co.za
2. What data we collect
- Contact and consultation requests: Name, email, service interest, optional budget and timing, and your message (via Formspree).
- Analytics data: Pages visited, device type and general location via Google Analytics 4 after consent.
- Behaviour data: Heatmaps and session recordings via Microsoft Clarity after consent.
We do not ask for sensitive personal information through this website, and we do not sell your data.
3. How we use your data
- To respond to enquiries submitted through our contact form
- To understand how visitors use the site and improve it
- To measure marketing effectiveness
- To comply with South African legal obligations
4. POPIA compliance
We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). We rely on consent for optional analytics cookies and on the need to respond to a request you initiate when handling enquiries.
5. Cookies
The site uses essential storage needed for its operation. Google Analytics 4 and Microsoft Clarity run only after you accept optional analytics cookies. You can accept, decline or revisit this choice through Cookie Settings in the footer.
6. Third-party services
- Formspree — contact form processing
- Google Analytics 4 — website analytics
- Microsoft Clarity — session recording and heatmaps
These providers process data under their own privacy and security terms and may process information outside South Africa.
7. Your rights under POPIA
You may ask to access, correct or delete your personal information, object to certain processing, or withdraw consent. Contact info@neurosprout.co.za. Some requests may be limited where information must be retained by law.
8. Data retention
Enquiry records are kept only as long as needed to respond, manage a client relationship, meet legal obligations or resolve disputes. Analytics retention follows the settings configured with the relevant provider. You may request deletion, subject to legal requirements.
9. Changes to this policy
We may update this policy periodically. The date at the top reflects the most recent revision.